Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation once your order has been processed and shipped.

Shipping Rates
We offer standard shipping on all orders nationwide. Shipping details and estimated delivery times will be provided during checkout. Delivery costs depend on location and will also be quoted at checkout.

Delivery Times
Once your order ships, delivery times will vary depending on your location:

Tracking information will be provided once your order ships, so you can stay updated on your package’s journey.

Damaged or Lost Items
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition.

Shipping Address
Please ensure that your shipping address is correct before completing your order. Skyspan Shade is not responsible for delays or issues caused by incorrect or incomplete address information. 

Return/Refund Policy

To return your product, you should ship your product to: 1/4 Old Pacific Hwy, Yatala, QLD 4207.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For full return and refund policy, click here. 

Need help?
Contact us at sola@skyspanshade.com.au for any questions related to your order.